Support ops at scale
A global SaaS company uses Nexus Core to triage and draft first responses for 40% of tier-1 tickets. Escalation rules and human review gates keep quality high.
62% faster first response time
Metrics & proof
By the numbers.
Platform scale, customer outcomes, and real results from teams running Nexus Core in production.
Platform scale Live metrics
2.4M+
Tasks executed daily
Across all tenants, all regions.
47%
Avg. workflow time saved
Based on customer surveys (n=200+).
150+
Native integrations
Slack, Salesforce, GitHub, AWS, and more.
99.99%
Uptime (last 12 months)
<200ms
P99 agent response
12
Global regions
24/7
Support & monitoring
Case studies Customer outcomes
DevOps runbooks
An infrastructure team automated runbook execution with Nexus Core. The agent checks systems, runs remediations, and only pages humans when confidence is below threshold.
78% reduction in after-hours pages
Revenue operations
Sales ops uses the agent to enrich leads, update CRM fields, and schedule follow-ups. Integrations with Salesforce and HubSpot; full audit for compliance.
35% more qualified leads touched per rep
Testimonials What teams say
"We cut our mean time to first response by more than half. The agent handles the obvious cases and escalates the rest—our team finally has time for the hard problems."
— Director of Support, B2B SaaS (2K+ employees)
"Nexus Core runs our incident runbooks. We went from manual steps and copy-paste to one trigger. Audit logs made it easy to get security sign-off."
— Head of Platform, Fintech
"Revenue ops was drowning in manual CRM updates. The agent does enrichment and follow-up scheduling so our AEs focus on closing. Game changer."
— VP Sales Ops, Enterprise
Ready to add your numbers?
Request access and join teams already running Nexus Core in production.